Instant Messenger (IM) adoption in the organizational setting; empirical evidence of the communication means for knowledge creation and group performance

Haque, A. K. M. Ahasanul (2022) Instant Messenger (IM) adoption in the organizational setting; empirical evidence of the communication means for knowledge creation and group performance. Social Media + Society. ISSN 2056-3051 E-ISSN 2056-3051 (In Press)

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Abstract

With the rapid advancement of computer-mediated communication (CMC), the world has experienced great migration from vocal to text-based society. This cutting-edge technology transforms humanized communication and significantly changes the organizational communication landscape. This study investigates the critical factors of IM adoption, examines the effect of IM on knowledge creation, and assays the effectiveness of IM adoption on group performance through knowledge creation. Two essential theories, Media Synchronicity Theory (MST) and Social Presence Theory (SPT), were applied to this study to understand the effectiveness of IM on knowledge creation and its effect on group performance. The implementation of these two theories on the adoption of instant messenger depicted that if the elevation of the team performance is needed in the organization, it is better to create knowledge about the instant messenger, implement that knowledge, and transfer that knowledge to every member of the teams. So eventually, it will help to adopt instant messenger in that particular organization. Finally, the result indicated that more attention should be paid to the behavior of employees and their overall performance in the framework of an organization. It also indicated that companies should make it a basis for recruitment into an institution and encourage employees to be more creative by involving them in brainstorming, decision-making, and problem-solving sessions facing the organization.

Item Type:	Article (Journal)
Uncontrolled Keywords:	Instant messenger, Media Synchronicity Theory, Social Presence Theory, knowledge management, group performance, computer-mediated communication
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5717 Business communication
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Prof. Dr Ahasanul Haque
Date Deposited:	19 Dec 2022 12:46
Last Modified:	19 Dec 2022 12:46
URI:	http://irep.iium.edu.my/id/eprint/101221

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