Lukman, Annisa Della and Mohd Mahudin, Nor Diana (2021) Servant leadership: a proposal to examine its relationships with perceived organizational support and turnover intention among employees of full-dining restaurants in Malaysia. In: Inter-Islamic University Forum on Psychology Forum (IIUCP Forum) 2021, Virtual. (Unpublished)
|
PDF
- Published Version
Download (3MB) | Preview |
Abstract
Turnover is one of the problems that many companies faced during the COVID-19 crisis. Previous studies have shown that leadership styles, especially servant leadership, have an impact on reducing turnover among employees. The literature has also demonstrated that higher perceived organizational support could lower the intention of leaving among employees. However, only a few studies have examined servant leadership style as a way to reduce turnover intention, especially in full-dining restaurants in Malaysia. Therefore, this proposed study investigates the relationship between leadership styles and perceived organizational support to reduce turnover among employees of full-dining restaurants in Malaysia. It will also examine the potential mediating effect of perceived organizational support in the relationship between servant leadership and turnover intention. A quantitative study that uses three scales along with demographic questions of the questionnaire will be administered to 300 non-managerial, full-time full-dining restaurant employees in Malaysia. Data collected will be analyzed using descriptive, regression, and mediation analyses. It is expected that the findings could provide the knowledge and understanding of the leadership style to be implemented and offer empirical evidence of effective leadership style and strategies for reducing turnover in the food and beverage industry in Malaysia.
| Item Type: | Conference or Workshop Item (Slide Presentation) |
|---|---|
| Uncontrolled Keywords: | Servant Leadership, Perceived Organizational Support, Turnover Intention, Full-Dining Restaurant. |
| Subjects: | B Philosophy. Psychology. Religion > BF Psychology > BF636 Applied psychology H Social Sciences > HM Sociology > HM711 Groups and organizations T Technology > TX Home economics > TX901 Hotels, clubs, restaurants, etc. Food service |
| Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): | Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Psychology |
| Depositing User: | Nor Diana Mohd Mahudin |
| Date Deposited: | 25 Feb 2022 17:00 |
| Last Modified: | 25 Feb 2022 17:00 |
| URI: | http://irep.iium.edu.my/id/eprint/96921 |
Actions (login required)
 |
View Item |
Download Statistics
Download Statistics