Ahmad, Nor Suhana and Juhdi, Nurita and Fontaine, Rodrigue Ancelot Harvey
(2021)
The effect of emotional exhaustion on job involvement
among academic administrators in Malaysia.
Advances in Business Research International Journal, 7 (2).
pp. 101-111.
E-ISSN 2462-1838
Abstract
Attracting and retaining academic administrators are quite hard in most universities, due to the fact that, having
an administrative position is considered as burdensome for most academicians. The purpose of this research is to
stimulate awareness on healthy well-being in educational setting particularly academic administrators. This
study investigated the effect of emotional exhaustion on job involvement among academic administrators in
Malaysian universities. A total of 190 academic administrators from both public and private universities in
Malaysia participated in this study. This is a confirmatory and cross sectional study which employs quantitative
approaches and statistical analyses involved were Exploratory Factor Analysis (EFA), demographic analysis and
linear regression. Data analysis revealed a moderately high level of emotional exhaustion experienced by the
academic administrators and average level of job involvement. In addition to that, this study also found a
significant inverse relationship between emotional exhaustion and job involvement. Knowledge gained from this
study could contribute to empower university management to better comprehend the impact of emotional
exhaustion on the well-being as well as performance of the employees, specifically academic administrators.
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