Small and medium enterprise business solutions using data visualization

Kamaruddin, Norhaslinda and Raja Suhaimi, Raja Durratun Safiya and Abdul Rahman, Abdul Wahab (2020) Small and medium enterprise business solutions using data visualization. Bulletin of Electrical Engineering and Informatics, 9 (6). pp. 2562-2568. ISSN 2089-3191 E-ISSN 2302-9285

	PDF - Published Version Restricted to Registered users only Download (357kB) | Request a copy
	PDF - Supplemental Material Restricted to Registered users only Download (482kB) | Request a copy

Abstract

The small and medium enterprise (SME) companies optimize performance using different automated systems to highlight the operations concerns. However, lack of efficient visualization in reporting results in slow feedbacks, difficulties in extracting root cause, and minimal corrective actions. To complicate matters, the data heterogeneity has intensely increased, and it is produced in a fast manner making it unmanageable if the traditional methods of analytics are applied. Hence, we propose the use of a dashboard that can summarize the operational events using real-time data based on the data visualization approach. This proposed solution summarizes the raw data, which allows the user to make informed decisions that can give a positive impact on business performance. An interactive intelligent dashboard for SME (iid-SME) is developed to tackle issues such as measurement of cases completed, the duration of time needed to solve a case, the individual performance of handling cases and other tasks as a proof of concept. From the result, the implementation of the iid-SME approach simplifies the conveyance of the message and helps the SME personnel to make decisions. With the positive feedback obtained, it is envisaged that such a solution can be further employed for SME improvement for better profit and decision making.

Item Type:	Article (Journal)
Additional Information:	87857/6145
Uncontrolled Keywords:	Business intelligence, Data analytics map, Data visualization, Dashboard Small-medium enterprise
Subjects:	T Technology > T Technology (General) > T10.5 Communication of technical information T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.5 Information technology
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology > Department of Computer Science Kulliyyah of Information and Communication Technology > Department of Computer Science
Depositing User:	Mr Mohamad Ridzuan Musa
Date Deposited:	16 Jan 2021 11:53
Last Modified:	16 Jan 2021 11:53
URI:	http://irep.iium.edu.my/id/eprint/87857

Actions (login required)

View Item