Intensifying focus on service quality in higher education institutions: emotional and spiritual intelligence

Saad, Mazni and Ahmad Shah, Norliana and Supian, Kamisah and Abdul Rani, Anita (2020) Intensifying focus on service quality in higher education institutions: emotional and spiritual intelligence. Environment-Behaviour Proceedings Journal, 5 (15). pp. 85-92. E-ISSN 2398-4287

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Abstract

The influence of Emotional and Spiritual Intelligence was investigated on the lecturers’ Service Quality. Based on stratified sampling method, the results confirmed that both types of intelligence have a positive and significant influence on the lecturers’ teaching progression. In conclusion, if the average level of each intelligence was good, then the level of Service Quality would also excel accordingly. The study highlights the need to have both EQ and SQ as it will encourage and motivate them into giving their best service to the university as well as their highest commitment towards giving students the best quality learning experience.

Item Type:	Article (Journal)
Additional Information:	8533/87281
Uncontrolled Keywords:	Emotional Intelligence; Higher Education Institutions; Service Quality; Spiritual Intelligence
Subjects:	L Education > LC Special aspects of education > LC65 Social aspects of education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Languages and Management
Depositing User:	Dr Mazni Saad
Date Deposited:	30 Dec 2020 15:36
Last Modified:	08 Mar 2021 10:10
URI:	http://irep.iium.edu.my/id/eprint/87281

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