The influence of universities’ management on academic factors and students’ satisfaction: an empirical study through structural equation modelling

Jager, Johan W de and Jan, Muhammad Tahir (2019) The influence of universities’ management on academic factors and students’ satisfaction: an empirical study through structural equation modelling. Journal of Contemporary Management, 16 (2). pp. 94-110. ISSN 1815-7440

PDF - Published Version Restricted to Registered users only Download (548kB) | Request a copy

Abstract

Institutions of higher education are facing intense competition as a result of globalisation. It has become increasingly important for institutions of higher education to realise the significant impact of rendering quality service and the impact it has on customer satisfaction. The aim of this study is to focus on the influence of Universities’ management practices on academic factors and the satisfaction levels of students. Three hundred and ninety one students from two South African universities were sampled at random to participate in the study. The study made use of exploratory factor analysis (EFA) followed by confirmatory factor analysis (CFA). Hypotheses testing, through the use of structural equation modelling (SEM) was finally implemented. The main results were as follows: Management-related factors have a strong impact on academic factors and academic factors have a strong impact on student satisfaction. Management as well as academic factors have a strong impact on student satisfaction. Consequently, special attention should be given by institutions’ management team in order to enhance the satisfaction level of students.

Item Type:	Article (Journal)
Additional Information:	6828/86178
Uncontrolled Keywords:	Academic factors; higher education; management; quality and services
Subjects:	L Education > LB Theory and practice of education > LB2300 Higher Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Dr Muhammad Tahir Jan
Date Deposited:	15 Dec 2020 10:58
Last Modified:	15 Dec 2020 10:58
URI:	http://irep.iium.edu.my/id/eprint/86178

Actions (login required)

View Item