Impact of supply chain collaboration and knowledge sharing on organizational outcomes in pharmaceutical industry of Bangladesh

Haque, Mahbubul and Islam, Rafikul (2018) Impact of supply chain collaboration and knowledge sharing on organizational outcomes in pharmaceutical industry of Bangladesh. Journal of Global Operations and Strategic Sourcing, 11 (3). pp. 301-320. E-ISSN 2398-5364

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Abstract

Purpose – This study investigates the proposed relationships concerning the supply chain collaboration practices & knowledge sharing with organizational performance in the pharmaceutical industry of a developing country. Design/methodology/approach – In total, 203 executives working in various pharmaceutical companies of Bangladesh participated in the study. Factor analysis and structural equation modeling (SEM) were applied to test the proposed research hypotheses. Findings – The study reveals that both knowledge sharing and collaboration practices in the supply chain significantly influence customer satisfaction leading to business competitiveness as evidenced in the superior product quality and new product innovation in this knowledge intensive industry. It further reveals a statistically significant correlation between supply chain collaboration and knowledge sharing practices. Research limitations – The study is performed only on the manufacturers in the pharmaceutical industry from the perspective of a developing country. Future studies could cover other entities operating in a pharmaceutical supply chain. Practical implications – The findings of the study have significant practical implications due to the fact that the aspect of knowledge sharing exerts influence on customer satisfaction that holds the key to competitive priorities. The managers need to address this issue seriously. Originality/value – Few studies have been performed vis-a-vis the impact of both supply chain collaboration and knowledge sharing on the organizational outcomes in the pharmaceutical industry from the perspective of a developing country.

Item Type:	Article (Journal)
Additional Information:	2887/67797
Uncontrolled Keywords:	Supply chain collaboration, Knowledge sharing, Business competitiveness, Customer satisfaction, Pharmaceutical industry
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration Kulliyyah of Economics and Management Sciences
Depositing User:	Rafikul Islam
Date Deposited:	29 Nov 2018 09:57
Last Modified:	29 Nov 2018 09:57
URI:	http://irep.iium.edu.my/id/eprint/67797

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