International students’ satisfaction towards internet banking at International Islamic University Malaysia: a qualitative study

Uddin, Bashir and Haque, Ahasanul and Maulan, Suharni and Hasan, Syed (2018) International students’ satisfaction towards internet banking at International Islamic University Malaysia: a qualitative study. Journal of International Business and Management, 1 (1). pp. 1-14. ISSN 2616-5163 E-ISSN 2616-4655

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Abstract

This study explores International Students’ Satisfaction towards Internet Banking of Malaysia, applying a qualitative (phenomenology) approach, using the depth interview method. Semi organized open-finished interview has been conducted among seven international undergraduate and postgraduate students pursuing their degree from Kuala Lumpur city. The study finds that the present condition of online banking has not yet achieved flawlessness because of a few reasons like absence of security, absence of accessible data, unnecessary exchange time and so on. To address these reasons, financiers ought to prepare up their staff to administer web based banking offices to clients all the more productively. Continuing advancing new thoughts and arrangements to make web banking more appealing to clients can likewise be conceivable arrangements. Aside from that, clients ought to be given vital rules by bank staff on the most proficient method to keep their records, passwords and other secret things from getting hacked. Bank authorities may likewise run battles to make individuals careful of digital traps and deceitful online allurements.

Item Type:	Article (Journal)
Additional Information:	5056/67634
Uncontrolled Keywords:	Bank; Internet banking; International students; Satisfaction; Malaysian universities
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Prof. Dr Ahasanul Haque
Date Deposited:	27 Nov 2018 11:47
Last Modified:	27 Nov 2018 11:47
URI:	http://irep.iium.edu.my/id/eprint/67634

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