Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator

Hassan, Arif and Juhdi, Nurita and Mustaffa, Nur Fariza (2017) Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator. In: 12th Asian Academy of Management International Conference 2017 (AAMC 2017), 6th-9th October 2017, Penang, Malayisa.

PDF - Published Version Restricted to Repository staff only Download (1MB) | Request a copy

Abstract

The paper is based on the concern that rate of turnover of Information and communication technology (ICT) employees in Malaysia is alarmingly high. The study examined the role of job quality as the determinant of turnover. It also examined the relationship between job quality and affective commitment and how this factor-mediated the relationship between job quality and turnover intention. The study also examined the role of employees age as the moderator between job quality and turnover intention. The sample consisted of 243 ICT employees drawn from a mix of industry. The data were collected with the help of standardized instruments. Results were generally in the expected direction. Among the job quality factors appreciation and advancement, teamwork and empowerment, and work conditions were significantly associated with affective commitment. Appreciation and advancement negatively contributed to turnover intention. Additionally, affective commitment negatively but partially mediated the relationship between appreciation and advancement aspect of the job quality with turnover intention. Age showed a full negative moderation effect in the relationship between appreciation and advancement and turnover intention.

Item Type:	Conference or Workshop Item (Plenary Papers)
Additional Information:	2898/60784
Uncontrolled Keywords:	Job quality, Affective commitment, turnover intention, ICT employees
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Prof. Arif Hassan
Date Deposited:	16 Jan 2018 11:27
Last Modified:	26 Jun 2018 10:39
URI:	http://irep.iium.edu.my/id/eprint/60784

Actions (login required)

View Item