Satisfaction of E-banking transaction towards international buyers of garment products in Bangladesh: a qualitative study

Uddin, Md. Bashir and Haque, A. K. M. Ahasanul and Nahar, Nasrin and Maruf, Torekol Islam and Al Mamun, Mohammad Abdullah (2017) Satisfaction of E-banking transaction towards international buyers of garment products in Bangladesh: a qualitative study. The SIJ Transactions on Industrial, Financial & Business Management, 5 (3). pp. 57-63. ISSN 2321-2411 E-ISSN 2321-242X

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Abstract

Abstract—Electronic banking is a standout amongst the most requested and most recent innovations in banking area of Bangladesh, applying a qualitative (phenomenology) approach, using the depth interview method. A semi structured open-ended interview was carried out among seven international buyers of the different of part of the world directing their business from Bangladesh. The study finds that the current state of internet banking has not yet reached perfection due to several reasons like lack of security, lack of available information, excessive transaction time and so on. To address these reasons, bankers should train up their staff to dispense online banking facilities to customers more efficiently. Keeping on innovating new ideas and policies to make internet banking more attractive to customers can also be possible solutions. Apart from that, customers should be given necessary guidelines by bank staff on how to prevent their accounts, passwords and other confidential things from getting hacked. Bank authorities may also run campaigns to make people aware of cyber traps and fraudulent online temptations.

Item Type:	Article (Journal)
Additional Information:	5056/59181
Uncontrolled Keywords:	—Bank; Bangladesh; Internet Banking; International Buyers; Satisfaction.
Subjects:	H Social Sciences > HE Transportation and Communications
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Prof. Dr Ahasanul Haque
Date Deposited:	08 Nov 2017 15:09
Last Modified:	26 Jan 2018 01:46
URI:	http://irep.iium.edu.my/id/eprint/59181

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