Management turbulence at ACR Retakaful Berhad

Khairat, Delil and Hassan, Arif (2013) Management turbulence at ACR Retakaful Berhad. IIUM Journal of Case Studies in Management, 4 (1). pp. 31-40. ISSN 2180-2327

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Abstract

This case discusses the issues that arose during the change process in a Kuala Lumpur based Retakaful company, ACR Retakaful Berhad. The chain of catastrophic events in Asia during the years 2010 and 2011 had raised a huge number of claims against the company which went into financial difficulties. The company had no option but to change. A new CEO arrived and quickly took serious measures to rectify the situation and put the company on the right track in order to secure sustainability, growth and profitability. However, the change process was not running smoothly. Employees were not involved in the change and many chose to withdraw voluntarily. Subsequently, staff turnover reached the highest level ever known in its history. Instead of moving to a better state, the company’s performance was getting worse with each passing day.

Item Type:	Article (Journal)
Additional Information:	2898/37799
Uncontrolled Keywords:	turbulence, ACR Retakaful Berhad
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5546 Office management H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5549 Personnel management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Prof. Arif Hassan
Date Deposited:	19 Aug 2014 12:13
Last Modified:	24 Dec 2014 18:50
URI:	http://irep.iium.edu.my/id/eprint/37799

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