E-Invoicing implementation in a Malaysian bank: a case study using SWOT analysis

Abd Rahim, Siti ‘Aisyah and Zakaria, Noor Azura and Hayazi, Muhammad Haziq (2025) E-Invoicing implementation in a Malaysian bank: a case study using SWOT analysis. In: 10th International Conference on Information and Communication Technology for the Muslim World (ICT4M) 2025, 26-27 November 2025, Kuala Lumpur, Malaysia.

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Abstract

Electronic invoicing (e-invoicing) is a key part of Malaysia’s digital transformation agenda to modernize tax systems, improve operational efficiency, and promote transparency. Although the benefits of e-invoicing are widely recognized, Malaysian banks face challenges such as compliance requirements, system integration, high initial costs, and staff resistance to change. This paper presents a qualitative case study on a Malaysian bank’s experience in implementing e-invoicing, analyzed through SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. Data were collected via interviews with three staff members directly involved in the e-invoicing initiative. Findings show that while e-invoicing improves efficiency and compliance, challenges remain in system integration, training and change management. Practical strategies are suggested to support smoother adoption.

Item Type:	Proceeding Paper (Plenary Papers)
Uncontrolled Keywords:	E-invoicing, digital transformation, SWOT analysis, Malaysian banks, case study
Subjects:	Q Science > QA Mathematics > QA76 Computer software
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology Kulliyyah of Information and Communication Technology > Department of Computer Science Kulliyyah of Information and Communication Technology > Department of Computer Science
Depositing User:	Dr. Noor Azura Zakaria
Date Deposited:	17 Aug 2026 10:05
Last Update:	17 Aug 2026 10:05
Queue Number:	2026-08-Q4761
URI:	http://irep.iium.edu.my/id/eprint/130822

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