Parental satisfaction and engagement with school quality indicators: a comparative study

Mansour, Khiati and Ahmed, Mahfooz and Al-Hidabi, Dawood Abdulmalek Yahya (2024) Parental satisfaction and engagement with school quality indicators: a comparative study. NAMA International Journal of Education and Development, 1 (1). 117 -140. ISSN 2948-3638

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Abstract

This study aims to evaluate parental satisfaction and engagement with school quality indicators, understand the impact of parental involvement on student outcomes, and provide practical implications for educational policymakers. It also seeks to contribute to existing literature, serve as a foundation for future research, and emphasize the importance of effective communication between schools and parents. parental satisfaction and engagement with school quality indicators. The relationship between parents and educational institutions is paramount for the overall development of students and the educational system’s effectiveness. Parents play a vital role in the educational process, and their understanding of school quality indicators and their level of satisfaction and engagement with these indicators can significantly influence educational outcomes. Drawing on the NAMA Theory of Change Indicators (TOC), this study employs a quantitative approach to report part of the findings of the recent school evaluation visits to the 63 NAMA Foundation-supported schools across Tanzania, Indonesia, and Kyrgyzstan by a team of 23 trained assessors. The evaluation was conducted before and after the NAMA intervention to access the parent’s feedback on their child’s school life, learning success, and school values and culture. The findings reveal a significant improvement across all NAMA TOC as well as NAMA Index Indicators, with most indicators improving from Band1 to Band 2, approaching Band 3, in comparison to the pre-intervention results in 2021 when the Baseline Evaluation resulted in only 15% (5/32) indicators achieving Band 2. The findings also provided some rich insights into the impact of parent’s participation in their child’s learning and well-being, their child’s school life, and adhering positively to the school requirements. This research Mansour et al.: Parental Satisfaction and Engagement.... 118 contributesto the existing literature on parentalsatisfaction and engagement withschool quality indicators and offers practical implications for educational policymakers and administrators. Understanding and enhancing parental satisfaction and engagement can improve educational quality and better student outcomes. As the education landscape evolves,this study serves as a foundation for future investigation and highlights the significance of parental involvement in the educational process. The findings underscore the need for strategiesto foster effective communication and collaboration between schools and parents.

Item Type:	Article (Journal)
Uncontrolled Keywords:	Parental Satisfaction and Engagement; School Quality Indicators; NAMA Theory of Change Indicators (TOC)
Subjects:	BPL Islamic education > BPL27 Aims and objectives of education. Sustainable education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Education > Department of Curriculum & Instruction Kulliyyah of Education
Depositing User:	Professor Abdulmalek Yahya Al-Hidabi Dawood
Date Deposited:	27 Jan 2026 12:19
Last Modified:	27 Jan 2026 12:19
Queue Number:	2026-01-Q1837
URI:	http://irep.iium.edu.my/id/eprint/127070

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