Effects of lean and six sigma initiatives on continuous quality improvement of the accredited hospitals

Ahmed, Selim and Islam, Rafikul and Ashrafi, Dewan Mehrab and Alqasmi, Ibrahim and Choudhury, Musfiq Mannan and Rahman, Mahfuzur and Dhar, Babul Kumar (2023) Effects of lean and six sigma initiatives on continuous quality improvement of the accredited hospitals. International Journal of Healthcare Management, 17 (4). pp. 889-901. ISSN 2047-9700 E-ISSN 2047-9719

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Abstract

The main purpose of this study is to investigate the role of Lean and Six Sigma initiatives on continuous quality improvement in the Malaysian Society for Quality in Health (MSQH) accredited hospitals. In particular, it investigates the relationship between top management support and teamwork. It also examines the influence of teamwork on Lean and Six Sigma initiatives. In this study, 450 survey questionnaires were distributed to twelve MSQH accredited hospitals’ staff using the Stratified Random Sampling method and received 251 useable responses constituting a 55.78 per cent response rate. The reliability and validity of the research variables were tested based on internal consistency, construct validity and discriminant validity by applying the SmartPLS 3.3.4 software. The relationships among various variables in the model were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Overall, the study’s findings reveal that Lean and Six Sigma initiatives positively and significantly impact the continuous quality improvement of MSQH-accredited hospitals. The findings also indicate that top management support has a positive and significant relationship with teamwork and vice versa, i.e. teamwork significantly affects Lean and Six Sigma initiatives.

Item Type:	Article (Journal)
Uncontrolled Keywords:	Top management support; teamwork; lean initiatives; six sigma initiatives; continuous quality improvement; hospitals
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5549 Personnel management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration Kulliyyah of Economics and Management Sciences
Depositing User:	Rafikul Islam
Date Deposited:	15 Jan 2025 14:39
Last Modified:	15 Jan 2025 14:52
URI:	http://irep.iium.edu.my/id/eprint/118208

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