Selection of the best E-Wallet in Klang Valley, Malaysia: an application of the analytic hierarchy process

Islam, Rafikul and Amaloo, Rajan (2023) Selection of the best E-Wallet in Klang Valley, Malaysia: an application of the analytic hierarchy process. In: Third International Conference of World Academy of Islamic Management, Online. (Unpublished)

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Abstract

Parties conducting electronic businesses usually do not meet face-to-face, nor do they exchange currency or hard copies of documents hand-to-hand. When companies enter into electronic commerce transactions, choosing an electronic payment (or E-Wallet) system that will work well is a major issue. In this paper, after examining different E-Wallet systems in Klang Valley, Malaysia, assessment criteria are identified based on previous research and interviewing experts. Then, using Analytic Hierarchy Process (AHP), various E-Wallets in Klang Valley are prioritized. Results show that Samsung Pay is the most preferred E-Wallet system, followed by Lazada e-Wallet and Boost. The findings of this research are intended to be useful for both academic researchers and companies planning to adopt or to improve an electronic payment system.

Item Type:	Conference or Workshop Item (Slide Presentation)
Uncontrolled Keywords:	E-Wallet; Electronic payment system; Internet; E-commerce; Malaysia
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Rafikul Islam
Date Deposited:	27 Jul 2023 13:23
Last Modified:	27 Jul 2023 13:23
URI:	http://irep.iium.edu.my/id/eprint/104963

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