Abdul Latif, Samshul Amry and Fouzai@Fauzi, Fatin Shafiqa
(2022)
Social Media Usage on Tourists’ Trip Planning Process
Among Youth.
In:
The Emerging Trends of Tourism and Travel in Malaysia.
Kulliyyah of Languages and Management, Muar, Malaysia.
Abstract
Purpose: Tourists' reliance on social media has increased in recent years. Tourists favor social media over
traditional ones for trip preparation and travel decisions. This study examines social media usage on pre,
during, and post-trip planning among domestic visitors.
Methods/Design/approach: The results were obtained via self-administered online questionnaires from
Malaysian tourists who had previously visited attractions in the state of Pahang. This study quantified
social media usage in two areas: trip planning and perceived trust.
Findings: The results show that respondents use social media heavily before trips compared to during and
after trips, namely Instagram and WhatsApp. The results also suggest that respondents trust and rely on
travel information from all the six social media platforms suggested.
Implication/Limitations: Future studies may incorporate larger samples from various demographic groups
and tourist classifications.
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