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Workload, Burnout, Emotional States, and Job Performance of Government Employees: An Exploratory Investigation From The Third Wave of COVID-19

Mohd Mahudin, Nor Diana and Zaabar, Nur Ilham Amirah (2021) Workload, Burnout, Emotional States, and Job Performance of Government Employees: An Exploratory Investigation From The Third Wave of COVID-19. Human Factors and Ergonomics Journal (HFEJ), 6 (2). pp. 34-48. E-ISSN 2590-3705

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While studies examining the impact of the COVID-19 on the general population are in abundance, the number of research on its impact on government employees is limited. The present study investigated the levels of workload and the presence of burnout, negative emotional states, and job performance on a sample of government employees in Malaysia during the third wave of the pandemic. Participants (n = 118) answered an online survey with questions about their demographic characteristics, NASA Task Load Index (workload), Copenhagen Burnout Inventory (burnout), Depression, Anxiety, and Stress Scale (negative emotional states), and Job Performance Scale (job performance). Results showed that participants reported high workloads and exhibited high burnout and negative emotional states scores. Regression analyses indicated that workload is a strong predictor of work-related burnout and depression, anxiety, and stress, even after controlling for age. Contrary to the expectations, workload did not correlate or predict job performance. The uncertainty and shift in work together with the increased workload brought about by the pandemic affect government employees’ psychological well-being. Future research will benefit from identifying the factors behind the interplay between workload, burnout, emotional states, and other job outcomes, which can then inform the development of specific, theoretically grounded interventions to improve employees’ psychological well-being.

Item Type: Article (Journal)
Uncontrolled Keywords: Workload, burnout, emotional states, job performance, government employees, COVID-19
Subjects: B Philosophy. Psychology. Religion > BF Psychology > BF636 Applied psychology
H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5548.7 Industrial psychology
H Social Sciences > HM Sociology > HM711 Groups and organizations
R Medicine > RA Public aspects of medicine > RA790 Mental Health. Mental Illness Prevention
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Psychology
Depositing User: Nor Diana Mohd Mahudin
Date Deposited: 27 Dec 2021 12:45
Last Modified: 27 Dec 2021 12:45
URI: http://irep.iium.edu.my/id/eprint/95329

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