Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks

Ismail, Yusof and Sarif, Suhaimi Mhd (2012) Micro-level stickiness as a threat to client centric knowledge transfer among ICT firms in Malaysian technology parks. In: Customer-centric knowledge management: concepts and applications. IGI Global, Hershey, PA, USA, pp. 165-188. ISBN 9781613500897

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Abstract

The study in this chapter was carried out to ascertain whether the national ICT initiative on facilitating knowledge transfer among ICT firms by providing dedicated technology parks throughout Malaysia was client centric. It examines the issue from a micro level perspective of stickiness of knowledge transfer,which includes transfer mechanisms, types of transfer, knowledge barriers, and transfer contexts. The study solicited the opinions of competent informants (i.e., policy makers and competent ICT leaders)through face-to-face interviews in three technology parks located in northern and central Peninsular Malaysia (Kulim High Technology Park; MSC,Cyberjaya; and Selangor Science Park). The results confirm the presence of stickiness in terms of mechanisms specified in the literature.

Item Type:	Book Chapter
Additional Information:	3328/6658
Uncontrolled Keywords:	Client-centric,ICT firms, government officers, knowledge transfer, micro-level stickiness, policy makers, stickiness, technology parks
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5549 Personnel management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Dr Suhaimi Mhd Sarif
Date Deposited:	05 Dec 2011 15:54
Last Modified:	04 Jul 2014 15:05
URI:	http://irep.iium.edu.my/id/eprint/6658

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