Servant leadership attributes and employee performance among support staff in a Malaysian private university

Chan, Tak Jie and Abd Rahim, Nur Amalia Rahwani and Wok, Saodah (2021) Servant leadership attributes and employee performance among support staff in a Malaysian private university. International Journal of Academic Research in Business & Social Sciences, 11 (2). pp. 362-384. ISSN 2222-6990

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Abstract

This study aims to examine the influence of servant leadership dimensions (Empowerment, Trust, Healing, Integrity, Service, and Communication) and employee performance among the support staff in one of the Malaysian private universities. The study utilized Leader-Member Exchange (LMX) Theory to guide the study. Purposive sampling was employed in this study, where a quantitative (survey) method used, in which questionnaires were distributed with only 51 valid responses received. The data were then analysed using Partial Least Squares Structural Equation Modelling through Smart-PLS 3.0. The results revealed that two (2) dimensions of servant leadership attributes (Communication and Empowerment) have a positive and significant relationship with employee performance; however, Healing found to have a negative but significant relationship with employee performance. In addition, Integrity, Service and Trust were found not significant to employee performance. Conclusion, implications, and suggestions for future study were also discussed.

Item Type:	Article (Journal)
Additional Information:	2899/88687
Uncontrolled Keywords:	Servant leadership, Employee performance, Higher education institution, PLS-SEM, Predictive approach
Subjects:	H Social Sciences > H Social Sciences (General) > H61.8 Communication of information
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Islamic Revealed Knowledge and Human Sciences Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Communication
Depositing User:	Prof. Dr. Saodah Wok
Date Deposited:	23 Mar 2021 12:01
Last Modified:	23 Mar 2021 12:01
URI:	http://irep.iium.edu.my/id/eprint/88687

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