The identity and role of stakeholders in the medical tourism industry: state of the art

Kamassi, Ahmed and Abd Manaf, Noor Hazilah and Omar, Azura (2020) The identity and role of stakeholders in the medical tourism industry: state of the art. Tourism Review, 75 (3). pp. 559-574. ISSN 1660-5373 E-ISSN 1759-8451

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Abstract

Purpose: This paper aims to address and identify the major stakeholders in the medical tourism industry, based on their participation in medical tourism activities and their support for medical tourism development. Design/methodology/approach: This paper systematically reviews the content of medical tourism studies from literature to identify key stakeholders and address the roles they play in the medical tourism industry. Findings: This study shows that the key stakeholders in the medical tourism industry are eight, namely, medical tourists, health-care providers, government agencies, facilitators, accreditation and credentialing bodies, health-care marketers, insurance providers and infrastructure and facilities. These stakeholders strongly influence medical tourists’ decision-making process in seeking medical treatment abroad. Besides, a successful medical tourism development depends greatly on the excellent partnership between all stakeholders. Practical implications: This paper sheds light on the crucial role of these stakeholders that can be an important consideration in medical tourists’ decision-making process and industry growth. The study can facilitate policymakers in designing and developing policies to improve medical tourism practices. Originality/value: This paper expands the knowledge about medical tourism literature by identifying and explaining the significant role of each stakeholder in the industry. The results of this paper are quite revealing to all practitioners in terms of the potential strategies and medical tourism growth. The study establishes a foundation for future medical tourism research in the rapidly growing industry.

Item Type:	Article (Review)
Additional Information:	328/82211
Uncontrolled Keywords:	Health-care providers, Medical tourism, Medical tourists, Stakeholders
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD2321 Industry H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD72 Economic growth, development, planning
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	PROF DR NOORHAZILAH ABD.MANAF
Date Deposited:	17 Aug 2020 09:38
Last Modified:	17 Aug 2020 09:38
URI:	http://irep.iium.edu.my/id/eprint/82211

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