Omoola, Sodiq
  
(2020)
Ombudsman.
    
      In:  
      Alternative Dispute Resolution Law & Practice.
    
    
    CLJ Publication, Kuala Lumpur, pp. 831-876.
     ISBN 9789674571443
  
  
  
  
  
    
  
    
      
      
    
  
  
  
    Abstract
    The ombudsman concept has grown from being a medieval administrative mechanism into a modern tool for market regulation, dispute resolution, complaint handling, consumer protection and access to justice.  This chapter examines the meaning and conceptual understanding of the ombudsman with emphasis on its origin and cultural underpinnings in selected legal traditions.
  
  
  
  
  
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