Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia

Samsiah, A. and Othman, Noordin and Jamshed, Shazia Qasim and Hassali, Mohamed Azmi (2016) Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia. PLOS ONE, 11 (12). e0166114-1-e0166114-19. ISSN 1932-6203

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Abstract

OBJECTIVE: To explore and understand participants' perceptions and attitudes towards the reporting of medication errors (MEs). METHODS: A qualitative study using in-depth interviews of 31 healthcare practitioners from nine publicly funded, primary care clinics in three states in peninsular Malaysia was conducted for this study. The participants included family medicine specialists, doctors, pharmacists, pharmacist assistants, nurses and assistant medical officers. The interviews were audiotaped and transcribed verbatim. Analysis of the data was guided by the framework approach. RESULTS: Six themes and 28 codes were identified. Despite the availability of a reporting system, most of the participants agreed that MEs were underreported. The nature of the error plays an important role in determining the reporting. The reporting system, organisational factors, provider factors, reporter's burden and benefit of reporting also were identified. CONCLUSIONS: Healthcare practitioners in primary care clinics understood the importance of reporting MEs to improve patient safety. Their perceptions and attitudes towards reporting of MEs were influenced by many factors which affect the decision-making process of whether or not to report. Although the process is complex, it primarily is determined by the severity of the outcome of the errors. The participants voluntarily report the errors if they are familiar with the reporting system, what error to report, when to report and what form to use.

Item Type:	Article (Journal)
Additional Information:	6803/54336
Uncontrolled Keywords:	medication error reporting,primary care clinics, Malaysia
Subjects:	R Medicine > RS Pharmacy and materia medica
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Pharmacy > Department of Pharmacy Practice
Depositing User:	Dr Shazia Jamshed
Date Deposited:	18 Jan 2017 15:08
Last Modified:	21 Oct 2017 16:18
URI:	http://irep.iium.edu.my/id/eprint/54336

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