Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia

Mohamed Osman, Mariana and Ponrahono, Zakiah and Bachok, Syahriah and Ibrahim, Mansor (2016) Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia. Procedia - Social and Behavioral Sciences, 222. pp. 837-844. ISSN 1877-0428

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Abstract

This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to represent a still developing state, which is yet to reach the advanced level of large conurbations. The main objectives are to evaluate the bus service quality through passengers’ satisfaction survey. A total of 1130 survey questionnaire forms are collected. The result shows socio-demographic and trip characteristics influenced the satisfaction level and passengers’ expectation of future bus services improvements.

Item Type:	Article (Journal)
Additional Information:	3833/52145
Uncontrolled Keywords:	Public bus service; passengers’ characteristics; passengers’ preference; on-board survey
Subjects:	H Social Sciences > HE Transportation and Communications > HE305 Urban transportation
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User:	Dr Mariana Mohamed Osman
Date Deposited:	05 Oct 2016 17:40
Last Modified:	15 Mar 2017 11:46
URI:	http://irep.iium.edu.my/id/eprint/52145

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