Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

Mohamed Osman, Mariana and M Bakri, Nurul Izzati and Bachok, Syahriah and Ibrahim, Mansor and Mohamed, Mohd Zin (2015) Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. In: The 5th Sustainable Future for Human Security (SustaiN 2014), 19-20 November 2014, Bali, Indonesia.

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Abstract

This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there was a relationship between service delivery system performed by government agencies and the quality of life of the respondents, in the context of social sustainability for human security. The findings from this research offer several recommendations for improving the government delivery system in Perak.

Item Type:	Conference or Workshop Item (Plenary Papers)
Additional Information:	3833/44974 Procedia Environmental Sciences 28 ( 2015 ) 418 – 426, Published by Elsevier B.V -ISBN: 1878-0296 -doi: 10.1016/j.proenv.2015.07.051
Uncontrolled Keywords:	Service delivery; good governance; social sustainability; the vulnerable and disadvantaged groups; quality of life; human security
Subjects:	H Social Sciences > H Social Sciences (General)
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Architecture and Environmental Design > Department of Urban & Regional Planning
Depositing User:	Dr Mariana Mohamed Osman
Date Deposited:	08 Oct 2015 14:30
Last Modified:	23 May 2016 11:48
URI:	http://irep.iium.edu.my/id/eprint/44974

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