Knowledge management strategies as a competitive advantage for delivering professional e-government services

Sabaghpour Azarian, Mahdieh and , Azarian and Nasiruzzaman, Md. and Huq, Md. Najibul and Ibrahim, Jamaludin (2013) Knowledge management strategies as a competitive advantage for delivering professional e-government services. Journal of Education and Vocational Research, 4 (5). pp. 134-138. ISSN 2221-2590

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Abstract

Nowadays, organizations emphasize on practicing knowledge management to achieve higher level of efficiencies across delivering professional services, improving accountability, making informed decisions, enhancing partnerships, capturing the knowledge of an ageing workforce and improving overall performance. This paper investigates on a number of new generation Knowledge Management strategies to improve professional e-government service deliveries, which drives competitive advantage of successful horizontal and vertical interaction. Moreover, transformation of e-government to m-government (m-government platform) and social media analysis, knowledge sharing and personalization are four main KM strategies those specifically are targeted to attract youth generation to effectively use online governmental services, thus a proposed framework through this paper illustrates how successful integration of KM strategies and professional e-government services drive competitive advantage.

Item Type:	Article (Journal)
Additional Information:	6202/38647
Uncontrolled Keywords:	Knowledge Management; Professional Services; Competitive Advantage; Service Delivery; M-government; Social Media Analysis
Subjects:	T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering.
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Jamaludin Ibrahim
Date Deposited:	09 Oct 2014 11:36
Last Modified:	09 Oct 2014 11:36
URI:	http://irep.iium.edu.my/id/eprint/38647

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