Islamic banking service quality and withdrawal risk: the Indonesian experience

Abduh, Muhamad (2011) Islamic banking service quality and withdrawal risk: the Indonesian experience. International Journal of Excellence in Islamic Banking and Finance, 1 (2). pp. 1-15. ISSN 2220-8291

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Abstract

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measurement to extract the information of depositors’ withdrawal behavior towards those dimensions. Afterwards, the importance and performance analysis (IPA) was employed to evaluate the level of Indonesian Islamic banking service quality.

Item Type:	Article (Journal)
Additional Information:	6777/23695
Uncontrolled Keywords:	service quality, withdrawal risk, Islamic banking, Indonesia
Subjects:	B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc > BP1 Islam > BP173.75 Islam and economics H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5410 Marketing. Distribution of products H Social Sciences > HG Finance > HG1501 Banking
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Institute of Islamic Banking & Finance (IIiBF)
Depositing User:	Dr Muhamad Abduh
Date Deposited:	07 May 2012 10:03
Last Modified:	06 Feb 2014 14:17
URI:	http://irep.iium.edu.my/id/eprint/23695

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