Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider

Ahlan, Abdul Rahman and Suhaimi, Mohd Adam and Hussin, Husnayati and Arshad, Yusri (2009) Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider. In: Recent advances in applied mathematics and computational and information scinces. A Series of Reference Books and Textbooks, 2 . WSEAS Press, Greece, pp. 396-401. ISBN 978 960 474 071 0 ; 1790-5117

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Abstract

Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion.

Item Type:	Book Chapter
Additional Information:	1716/17419
Uncontrolled Keywords:	Malaysia, IT outsourcing, case study, service delivery, service provider, shared services and outsourcing
Subjects:	T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.6 Management information systems
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Information and Communication Technology > Department of Information System Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User:	Prof. Dr. Abd Rahman Ahlan
Date Deposited:	03 Feb 2012 12:47
Last Modified:	03 Feb 2012 12:47
URI:	http://irep.iium.edu.my/id/eprint/17419

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