Omoola, Sodiq and Bakare, Kazeem Kayode and Salame, Aminu Haliru (2024) University resources and student complaints in Malaysian higher education institutions. Journal of Applied Research in Higher Education. ISSN 2050-7003
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Abstract
This paper examines the relationship between university resources and student complaint management in Malaysian higher education institutions (HEIs). The paper is premised on organisational justice theory (OJT), which conceptualizes complaint handling, satisfaction and fairness among stakeholders in the educational domain.
| Item Type: | Article (Journal) |
|---|---|
| Additional Information: | 8641/119396 |
| Uncontrolled Keywords: | University resources; Complaint; Malaysia; Higher education |
| Subjects: | K Law > K623 Civil Law |
| Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): | Ahmad Ibrahim Kulliyyah of Laws Ahmad Ibrahim Kulliyyah of Laws > Department of Civil Law |
| Depositing User: | Irni Izwah Abu Bakar |
| Date Deposited: | 07 Feb 2025 14:21 |
| Last Modified: | 07 Feb 2025 14:21 |
| URI: | http://irep.iium.edu.my/id/eprint/119396 |
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