Workplace violence: exploring the experience of workplace violence among healthcare practitioners in Klang Valley

Md Emary, Ezatul Alia and Mohd Arifin, Siti Roshaidai and Yusof, Muhammad Zubir (2023) Workplace violence: exploring the experience of workplace violence among healthcare practitioners in Klang Valley. Medicine & Health, 18 (7). ISSN 1823-2140 E-ISSN 2289-5728

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Abstract

Background: It is well known that the workplace violence among healthcare practitioners is higher than other profession, therefore every healthcare practitioner may experience workplace violence by becoming a victim from assault or interact with other coworkers who have been attacked. Training and education are crucial to minimize the possibility of becoming a victim of workplace attacks. However, there is a limited fundamental knowledge that could support the establishment of such the training and education within Malaysian healthcare setting. Aims: This study aimed to explore the experience of workplace violence among healthcare practitioners working in the major hospitals in Klang valley. Materials and Methods: Using a generic qualitative design, data were collected using face to face semi-structured interviews among 18 nurses, seven (7) medical assistants, and two (2) medical doctors. The interviews were transcribed and analysed using framework analysis. Results: Three themes were developed from the interview data, namely tolerating with violence culture, understanding multifaceted triggers and causes, and achieving positive organizational change. Most of the incidents recounted by the participants involved verbal violence, only a few responses described physical violence. They described that the most common reasons for workplace violence were congested clinical areas, shortage of staff, long waiting time, and failure in communication. Conclusion: Reinforcement of the existing standard guidelines, effective communication courses are recommended as strategies to prevent workplace violence in the hospital setting.

Item Type:	Article (other)
Subjects:	B Philosophy. Psychology. Religion > BF Psychology R Medicine > R Medicine (General) R Medicine > RT Nursing
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Nursing > Department of Special Care Nursing Kulliyyah of Medicine Kulliyyah of Medicine > Department of Community Medicine (Effective: 1st January 2011) Kulliyyah of Nursing
Depositing User:	Dr. Siti Roshaidai Mohd Arifin
Date Deposited:	08 Jan 2024 09:38
Last Modified:	08 Jan 2024 09:38
URI:	http://irep.iium.edu.my/id/eprint/110069

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