Abd Latip, Nurul Akmal and Mazlan, Mazilah and Roslan, Siti Ruziana and Mohamad Noor, Maizatul Shamimey and Abd Rahman, Mohd Aizuddin and Kamaruzaman, Nor Azam (2021) Audit on waiting time in a teaching primary care centre. In: Medical Research Symposium 2021, 14 December 2021, Kuantan, Pahang. (Unpublished)
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Abstract
Waiting time is one of the factors that could affect a patient’s satisfaction. A study in the Ministry of Health (MOH) primary care clinic showed the average waiting time from registration to consultation was 41 minutes. In IIUM Family Health Clinic (FHC), we adopt MOH client charter for waiting time. The MOH waiting time for registration, consultation and pharmacy should be less than 15 minutes, 30 minutes and 15 minutes respectively. However, there is no consensus on ideal consultation length. This audit aims to identify patient’s waiting time and consultation length in IIUM FHC in order to formulate our own client charter.
| Item Type: | Conference or Workshop Item (Poster) |
|---|---|
| Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine |
| Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): | Kulliyyah of Medicine > Department of Family Medicine (Effective: 1st January 2011) |
| Depositing User: | SR NUR FARHANA LATFI |
| Date Deposited: | 30 Jun 2022 08:44 |
| Last Modified: | 30 Jun 2022 08:44 |
| URI: | http://irep.iium.edu.my/id/eprint/98463 |
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