Ahmed, Selim and Abd Manaf, Noor Hazilah and Islam, Rafikul
(2021)
Assessing top management commitment, workforce management, and quality
performance of Malaysian hospitals.
Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals, 14 (1).
pp. 236-244.
ISSN 2047900
E-ISSN 20479719
Abstract
The present study investigates top management commitment, workforce management and
quality performance in Malaysian hospitals based on demographical information of the
respondents. Aim of this study is to identify the difference or conformance on top
management commitment, workforce management and quality performance of Malaysian
hospitals with demographics such as gender, marital status, types of hospital and position.
This study distributed 1007 self-administered survey questionnaires to hospital staff resulting
in 438 useful responses with a 43.5% response rate. Research data were analysed based on
reliability analysis, exploratory factor analysis (EFA), independent samples t-tests, one-way
ANOVA and discriminant analysis using SPSS version 23. Findings of this study indicate that
there is a significant difference between single and married hospital staff on workforce
management of the Malaysian hospitals. Married respondent perceives workforce
management more favourably compared to single. The findings also indicate that hospital
nurses perceive workforce management and quality performance more favourably compared
to other hospital staff (i.e. doctors, pharmacists, medical laboratory technologists). Moreover,
this study conducted comparison analysis between public and private hospitals on top
management commitment, workforce management, and quality performance. The research
findings indicate that private hospitals have better top management commitment and
workforce management compared to public hospitals in Malaysia.
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