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Effects of Dubai quality award on organisational performance in the United Arab Emirates

Hawarna, Shatha and Gani, Aahad M. Osman and Islam, Rafikul (2020) Effects of Dubai quality award on organisational performance in the United Arab Emirates. The TQM Journal, 32 (6). pp. 1413-1441. E-ISSN 1754-2731

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Purpose: Dubai Quality Award (DQA) is one of the quality awards that has been implemented in the United Arab Emirates (UAE) for the purpose of improving organisational performance. The objective of this study is to determine whether receiving the DQA has positive impacts on Human Resource Development Practices (HRDP) and organisational performance (OP) of the award-winning companies. Design/Methodology/Approach: Secondary data relating to DQA scores were collected from the Department of Economic Development archive of UAE and primary data relating to HRDP and OP were collected from the individual DQA recipients. Data elicited were subjected to statistical analyses by using the Structural Equation Modelling (SEM) approach. This was to identify the nature of relationships existing between DQA criteria and organisational performance outcomes through the mediating effect of HRDP. Findings: The results indicated that winning of DQA significantly enhances organisational performance and that HRDP is a statistically significant mediator between DQA and OP. Based on the findings of this study, a model has been developed by linking the DQA criteria, HRDP and organisational performance. Originality/Value: Despite few of its limitations, this study is first of a kind in UAE that investigated the relationships among DQA criteria, HRDP and OP. The findings are expected to help the UAE companies to adjust their management policies and practices for enhancing their organizational performance. The findings can also be applicable to companies in other countries, especially Gulf countries that have similar awards such as DQA.

Item Type: Article (Journal)
Additional Information: 2887/87104
Uncontrolled Keywords: TQM, Quality Awards, Organisational Performance, Human Resource Development Practices, UAE.
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Kulliyyah of Economics and Management Sciences
Depositing User: Rafikul Islam
Date Deposited: 31 Dec 2020 07:41
Last Modified: 31 Dec 2020 07:41
URI: http://irep.iium.edu.my/id/eprint/87104

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