IIUM Repository

Evaluating critical success factors in implementing E-learning system using multi-criteria decision-making

Quadri, Noorulhasan Naveed and Qureshi, Mohamed Rafik N. and Tairan, Nasser and Mohammad, AbdulHafeez and Shaikh, Asadullah and Alsayed, Alhuseen O. and Shah, Asadullah and Alotaibi, Fahad Mazaed (2020) Evaluating critical success factors in implementing E-learning system using multi-criteria decision-making. PLoS ONE, 15 (5). ISSN 1932-6203

PDF (full text) - Published Version
Download (1MB) | Preview
PDF (wos) - Supplemental Material
Download (498kB) | Preview
PDF (scopus) - Supplemental Material
Download (571kB) | Preview


earning using the Internet or training through E-Learning is growing rapidly and is increasingly favored over the traditional methods of learning and teaching. This radical shift is directly linked to the revolution in digital computer technology. The revolution propelled by innovation in computer technology has widened the scope of E-Learning and teaching, whereby the process of exchanging information has been made simple, transparent, and effective. The E-Learning system depends on different success factors from diverse points of view such as system, support from the institution, instructor, and student. Thus, the effect of critical success factors (CSFs) on the E-Learning system must be critically analyzed to make it more effective and successful. This current paper employed the analytic hierarchy process (AHP) with group decision-making (GDM) and Fuzzy AHP (FAHP) to study the diversified factors from different dimensions of the web-based E-Learning system. The present paper quantified the CSFs along with its dimensions. Five different dimensions and 25 factors associated with the web-based E-Learning system were revealed through the literature review and were analyzed further. Furthermore, the influence of each factor was derived successfully. Knowing the impact of each E-Learning factor will help stakeholders to construct education policies, manage the E-Learning system, perform asset management, and keep pace with global changes in knowledge acquisition and management.

Item Type: Article (Journal)
Additional Information: 6566/82456
Uncontrolled Keywords: article, e-learning, global change, human, human experiment, multicriteria decision analysis, academic success, curriculum, digital divide, fuzzy logic, Internet, knowledge, learning, organization and management, physiology, procedures, psychology, school teacher, student, teacher training, teaching
Subjects: L Education > L Education (General)
L Education > LB Theory and practice of education > LB1044 Internet in Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology
Kulliyyah of Information and Communication Technology
Depositing User: Professor Asadullah Shah
Date Deposited: 26 Aug 2020 15:27
Last Modified: 08 Feb 2021 12:31
URI: http://irep.iium.edu.my/id/eprint/82456

Actions (login required)

View Item View Item


Downloads per month over past year