Moderating work efficiency and performance through best-practice certification: management’s perspective

Saad, Mazni and Ong, Mohd Hanafi Azman and Mohamad Ali, Afiza and Samat, Nusrah and Ahmad, Rohana (2020) Moderating work efficiency and performance through best-practice certification: management’s perspective. International Journal of Economics, Management and Accounting, 28 (1). pp. 123-140. ISSN 1394-7680 E-ISSN 2462-1420

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Abstract

This paper examines the urgent need to successfully implement best practice certification when determining an effective economic mechanism for the foodservice industry from the management perspective. The study involved 73 managers of targeted foodservice companies (at a response rate of 92%) who participated in a survey. The 33 best-practice compliant companies and 40 companies still undergoing the certification process formed the sample. The Partial Least Squares Structural Modeling (PLS-SEM) indicates that best-practices had a significant influence on work efficiency and performance in the context of the full sample. The Measurement Invariance Assessment of Composite Model (MICOM) analysis also indicates that the best-practice certification adoption group moderated this relationship between best-practices and work efficiency and performance. However, the results show that the best-practice certified group demonstrated a stronger relationship between food relevant best practices and work efficiency and performance compared to the group undergoing certification. The outcome reveals that embracing best-practice management can lead to a strong systematic approach in enhancing a business operation.

Item Type:	Article (Journal)
Additional Information:	8533/81471
Uncontrolled Keywords:	Best-practice certification, MICOM, Moderation analysis, Operation, Quality, Performance
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Languages and Management
Depositing User:	AP. Dr. Mazni Saad
Date Deposited:	21 Jul 2020 13:50
Last Modified:	23 Oct 2023 14:34
URI:	http://irep.iium.edu.my/id/eprint/81471

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