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Total Quality Management for Islamic financial institutions

Islam, Rafikul (2016) Total Quality Management for Islamic financial institutions. International Council of Islamic Financial Educators, Kuala Lumpur. ISBN 978-967-467-003-0

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Abstract

The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Quality Awards, 7. Quality Function Deployment, 8. Six Sigma Program. In addition to discussing the TQM principles, the author has shown how these principles can be applied to Islamic financial institutions by means of examples. The book is expected to be useful guide to the Islamic banking practitioners.

Item Type: Book
Additional Information: 2887/69498 - Library has no copy
Uncontrolled Keywords: Total Quality Management, Islamic banking, Islamic financial institutions, Islamic Management
Subjects: H Social Sciences > HG Finance > HG1501 Banking
H Social Sciences > HG Finance > HG3368 Islamic Banking and Finance
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Economics and Management Sciences > Department of Business Administration
Kulliyyah of Economics and Management Sciences
Depositing User: Rafikul Islam
Date Deposited: 29 Jan 2019 15:00
Last Modified: 29 Jan 2019 15:59
URI: http://irep.iium.edu.my/id/eprint/69498

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