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Continuous improvement: a comparison between Islamic and conventional approaches

Afrin, Afroza Bulbul and Islam, Rafikul (2019) Continuous improvement: a comparison between Islamic and conventional approaches. In: Defining the Frontiers of Global Business Research Across Emerging Countries. McGraw Hill Education (India) Pvt Ltd, Chennai, India, pp. 13-25. ISBN 978-93-5316-106-4

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Continuous improvement in products/services is one of the vital elements of Total Quality Management (TQM). TQM is not a one-step activity; rather it is a continuous approach and a never-ending process. In order to strengthen competitive advantage in the market, organisations must endeavour to continuously improve quality of products and services. One may call it Jidoka or Kaizan or PDSA or 5-S or 6 sigma or JIT, the purpose is all the same, which is to improve continually either product/service quality or process quality. All of the mentioned models basically focus on the mundane world benefits only. But the proposed NAIS model for continuous improvement is more comprehensive and it focuses benefits in both the worlds –Here and Hereafter. To develop a model of continuous improvement from an Islamic perspective and to find out the distinction between Islamic approach and conventional approaches to continuous improvement are the major objectives of this present study. By nature, the present study is an exploratory one, at the same time it is a theoretical one based on the library research and only the secondary data collected from different relevant literatures, Qur’an and Sunnah are used to realize the objectives.

Item Type: Book Chapter
Additional Information: 2887/66026
Uncontrolled Keywords: Continuous Improvement, PDSA Cycle, 5-S, Philosophical Underpinnings, Islamic Approach to Continuous Improvement, NAIS Cycle.
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences
Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Rafikul Islam
Date Deposited: 04 Jan 2019 09:24
Last Modified: 04 Jan 2019 09:40
URI: http://irep.iium.edu.my/id/eprint/66026

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