IIUM Repository

Coming back for more quality learning experience

Saad, Mazni and Husain, Rosita and Nawi, Nafiza Mahyuddin, Wan Nurul Fatimah Wan Mohamad and Mahyuddin, Nafiza (2018) Coming back for more quality learning experience. Asian Journal of Quality of Life (AjQoL, 3 (12). pp. 23-32. E-ISSN 2398-4279

[img] PDF - Published Version
Restricted to Repository staff only

Download (558kB) | Request a copy


This preliminary study investigates students’ expected learning experiences that determine their return to the same university for further studies. A cross-sectional analysis was done on 190 undergraduate students in a private institution of higher learning. Their opinions were sought regarding the present quality of services offered by the university. Their concern was for quality teaching, lecturers and facilities, and especially course fees, technology, and support systems. The study highlights the need to look again at some of the students’ major complaints, which could guarantee their return to the university’s doorstep.

Item Type: Article (Journal)
Additional Information: 8533/65619
Uncontrolled Keywords: Satisfaction; learning experience; quality services; private university; Malaysia
Subjects: H Social Sciences > H Social Sciences (General) > H62 Study and teaching. Research
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Languages and Management
Depositing User: Dr Mazni Saad
Date Deposited: 04 Sep 2018 09:34
Last Modified: 04 Sep 2018 09:34
URI: http://irep.iium.edu.my/id/eprint/65619

Actions (login required)

View Item View Item


Downloads per month over past year