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Constant connectivity and communication stress

Hassan, Arif and Ali, Syed Ahmed (2017) Constant connectivity and communication stress. Malaysian Management Review, 52 (2). pp. 1-9. ISSN 0025-1348

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The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should attend to the messages immediately anytime whether on duty or off duty. Such a work norm may result in communication stress. The paper examines some of these issues in Malaysia through a survey that included 260 employees from a variety of industry, organizations, and job levels who volunteered to participate in the study. The findings indicate that the constant connectivity in terms of frequency (Always or Most of the days) is experienced by more than 50% of the employees, though not all messages were urgent yet almost the same number reported responding to the calls immediately. This possibly has contributed to stress as a significant relationship was found between maintaining constant connectivity with work and communication-related stress. However, no significant outcome in terms of job satisfaction, life satisfaction, work climate, and supervisory behavior was found as a result of after work hour connectivity.

Item Type: Article (Journal)
Additional Information: 2898/63580
Uncontrolled Keywords: Constant connectivity, communication stress
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce > HF5001 Business. Business Administration
H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5546 Office management
H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5549 Personnel management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Prof. Arif Hassan
Date Deposited: 17 May 2018 09:00
Last Modified: 17 May 2018 09:00
URI: http://irep.iium.edu.my/id/eprint/63580

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