IIUM Repository

Student satisfaction with hostel in international campus: A literature review

, Syarifah Hasanah and Idid, Syed Arabi and Harun, Aizul Nahar and Tareq, Mohammad Ali (2017) Student satisfaction with hostel in international campus: A literature review. In: The 14th International Conference on Innovation and Management (ICIM 2017), 27th September-29th September 2017, Swansea, United Kingdom.

[img] PDF - Published Version
Restricted to Repository staff only

Download (678kB) | Request a copy


This paper adopts conceptual approach to understand on how uncertainty avoidance culture effects student satisfaction in the context of university housing. Most researchers postulate that Expectancy Disconfirmation Theory is the most suitable for assessing customer satisfaction. Paying attention to the issue of student accommodation satisfaction is the main concern to improve the performance of the services provided by student housing. Cultural value of the students is one of the contributing factors to their satisfaction. The present study only assesses the literature on Expectancy Disconfirmation Theory, customer satisfaction, student housing satisfaction, and link between uncertainty avoidance and customer satisfaction. This study significantly broadens the university‘s understanding of dealing with hostel residents from different cultures and helping provide quality services. This study is based on the Expextancy Disconfirmation Theory whereby the model has been reviewed in the context of international student accommodation with the findings that culture plays role in assessing the student satisfaction.

Item Type: Conference or Workshop Item (Plenary Papers)
Additional Information: 3279/62137
Uncontrolled Keywords: Disconfirmation; Student satisfaction; Student accommodation; Uncertainty avoidance culture
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > H Social Sciences (General) > H61 Theory. Method
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Islamic Revealed Knowledge and Human Sciences > Department of Communication
Depositing User: Prof Syed Arabi Idid
Date Deposited: 01 Mar 2018 09:17
Last Modified: 28 Jun 2018 16:35
URI: http://irep.iium.edu.my/id/eprint/62137

Actions (login required)

View Item View Item


Downloads per month over past year