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Employees attitude towards Islamic banking: An exploratory study in Malaysia

Ali, Syed Ahmad and Hassan, Arif (2017) Employees attitude towards Islamic banking: An exploratory study in Malaysia. International Journal of Research in Social Sciences (IJRSS), 7 (4). pp. 114-138. ISSN 2249-2496

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Purpose – There are evidence to suggest that not all who work within Islamic banking system are fully convinced of its objectives and underlying philosophy. Good numbers of them have conventional banking background with little operational knowledge etc. Their ambivalent attitude may affect their work commitment. This study tries to understand the seriousness of this issue and explores the reasons behind this. Additionally, the research probed any possible association of employees’ attitude towards Islamic banking with their organizational commitment. Design/Methodology/Approach – The study used qualitative approach solely, eyeing to understand employees’ attitude towards Islamic banking and the factors influencing it. For this, semi-structured interviews were used to collect data from Islamic banking employees. Originality/Value – The research appeared to be among the earlier works to examine the perception of Islamic banking employees in Malaysia and the factors associated to it. The study envisaged these factors to improve employees’ attitude towards Islamic banking including Shariah training and background in particular. Findings – The findings revealed that employees working in Malaysian Islamic banks have a number of wrongful pre-conceived ideas about Islamic banking. The wronged perception is mainly based on operations of Islamic banking (the gap between theory and practice), lack of Shariah training and Shariah background. Similarly, factors influencing employees’ attitude towards Islamic banking include employees’ awareness of Islamic banking, its usefulness and Shariah compliance besides other contributing factors. Further, employees’ attitude is found to impact positively on their work outcomes such as organizational commitment.

Item Type: Article (Journal)
Additional Information: 2898/57844
Uncontrolled Keywords: Islamic banking; Shariah compliance; Shariah Training; Work outcomes; Employees' attitude towards Islamic banking
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration > HF5549 Personnel management
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Prof. Arif Hassan
Date Deposited: 02 Aug 2017 08:57
Last Modified: 02 Aug 2017 08:57
URI: http://irep.iium.edu.my/id/eprint/57844

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