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Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach

De Jager, Johan W. and Jan, Muhammad Tahir (2016) Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach. Actual Problems of Economics, 186 (12). pp. 370-377. ISSN 1993-6788

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Abstract

The purpose of this paper is to determine passenger’s expectations of personal activities offered at airports as part of airline transportation experience. Expectations of a sample of South African travellers were selected, they were enquired regarding their expectations of personal services rendered at an airport. Exploratory factor analysis was undertaken to extract the factors underlying the data. Two main factors were clearly extracted, namely, non-flight related paid services and auxiliary airport services, which were then confirmed through confirmatory factor analysis.

Item Type: Article (Journal)
Additional Information: 6828/56555
Uncontrolled Keywords: Airport; Expectations; Factor analysis; Service quality; South Africa
Subjects: T Technology > TL Motor vehicles. Aeronautics. Astronautics
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Dr Muhammad Tahir Jan
Date Deposited: 18 Apr 2017 08:59
Last Modified: 18 Apr 2017 08:59
URI: http://irep.iium.edu.my/id/eprint/56555

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