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Measuring users' satisfaction with Malaysia's electronic government systems

Mohamed, Norshidah and Hussin, Husnayati and Hussein, Ramlah (2009) Measuring users' satisfaction with Malaysia's electronic government systems. The Electronic Journal of e-Government, 7 (3). pp. 283-294. ISSN 1479-439X

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Abstract

The research seeks to measure users' satisfaction and identify the contributors of satisfaction. We used the end-user computing satisfaction (EUCS) model as the a priori model to measure internal end-users' satisfaction with Malaysia's electronic government systems. We gathered data from internal end-users at the level of officers and directors of Malaysia's electronic government systems. Using the structural equation modeling approach, our results show that all five first-order factors, content, accuracy, timeliness, format and ease of use, explain the contributors of satisfaction. Further, our studies provide the evidence that in Malaysia's electronic government context, end-users' satisfaction priorities are timeliness, content and accuracy. This paper makes a significant contribution by applying the Information Systems body of knowledge to measure users' satisfaction with Malaysia's electronic government systems, test and validate the EUCS model in the context of Malaysia's electronic government environment. The paper has enhanced our understanding of users' demands for interactions with business, citizens and other government personnel in the Malaysian electronic government environment.

Item Type: Article (Journal)
Additional Information: 4706/552
Uncontrolled Keywords: end-user computing satisfaction, structural equation modeling, confirmatory factor analysis, information systems, electronic government systems
Subjects: J Political Science > JQ Political institutions Asia
T Technology > T Technology (General)
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Information and Communication Technology
Kulliyyah of Information and Communication Technology

Kulliyyah of Information and Communication Technology > Department of Information System
Kulliyyah of Information and Communication Technology > Department of Information System
Depositing User: Mrs. Wan Salwati Wan Salleh
Date Deposited: 24 Jun 2011 15:20
Last Modified: 24 Jun 2011 15:21
URI: http://irep.iium.edu.my/id/eprint/552

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