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Managing knowledge practice in Malaysia's E-government implementation

Mohamed, Norshidah (2009) Managing knowledge practice in Malaysia's E-government implementation. Public Sector ICT Management Review, 3 (1). pp. 21-27.

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The final stage of e-government implementation is transformation. This is marked by a re-defines structure in public organizations' delivery or services to citizens and constituents through a single point of contact. The Internet has been viewed as one particular mechanism to break down bureaucratic barriers between agencies. A common misconception, however, is that technology alone could do all the wonders in transformation. Technology should be viewed as a tool that supports effective delivery of services. Using appropriate technology and managing knowledge effectively is a capability for public organizations to make substantial progress towards reaching transformation. This paper reports the results of a study on public officers, perceptions of managing explicit and tacit knowledge practices in Malaysia's e-government systems implementation as a first step in the knowledge management journey. A comparison on the perceptions amongst each e-government system implemented is provided. Implications that arise from this study are also discussed.

Item Type: Article (Journal)
Additional Information: 4706/544
Uncontrolled Keywords: knowledge management, transformation, e-government, explicit knowledge, tacit knowledge
Subjects: H Social Sciences > HD Industries. Land use. Labor
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology
Kulliyyah of Information and Communication Technology
Depositing User: Mrs. Wan Salwati Wan Salleh
Date Deposited: 23 Jun 2011 16:56
Last Modified: 23 Jun 2011 16:56
URI: http://irep.iium.edu.my/id/eprint/544

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