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Multi-layered alert filtration and feedback cycle using Brahms model

Ghaffar, Abid and Wahiddin, Mohamed Ridza and Shaikh, Asadullah and Ahmad, Akhlaq (2016) Multi-layered alert filtration and feedback cycle using Brahms model. In: 2015 4th International Conference on Advanced Computer Science Applications and Technologies (ACSAT 2015), 8th-10th Dec. 2015, Kuala Lumpur.

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Abstract

Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and difficult to address. Management faces real challenges while dealing with employee related issues and sometimes becomes unproductive. We propose Brahms Model with multi layered alert filtration and feedback cycle which would address the human error in the system and generate the filtered alerts in the form of sms or by emails. This is especially useful for Human-Computer Interfacing (HCI) Scenarios. Controlling human error and addressing real issues may protect any institution from severe damage and losses. Efficiency of a customer service department can be improved and maximized by multi-layered alert filtration system using Brahms Model.

Item Type: Conference or Workshop Item (Invited Papers)
Additional Information: 3760/51273
Uncontrolled Keywords: Brahms Model; Customer Service Improvement; Context Aware Applications; Alert Generation and Filtration; Organizational behaviour; Human Computer Interfacing
Subjects: T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.5 Information technology
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Information and Communication Technology > Department of Computer Science
Kulliyyah of Information and Communication Technology > Department of Computer Science
Depositing User: Professor Dr Mohamed Ridza Wahiddin
Date Deposited: 13 Jul 2016 13:24
Last Modified: 05 Jan 2017 16:36
URI: http://irep.iium.edu.my/id/eprint/51273

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