Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective

Nikhashemi, Seyed Rajab and Paim, Laily and Haque, A. K. M. Ahasanul and Khatibi, Ali and Tarofder, Arun Kumar (2013) Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective. Middle-East Journal of Scientific Research, 14 (1). pp. 79-92. ISSN 1990-9233

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Item Type:	Article (Journal)
Additional Information:	5056/34480
Uncontrolled Keywords:	Internet technology, customer loyalty: customer satisfaction
Subjects:	H Social Sciences > HF Commerce > HF5001 Business. Business Administration T Technology > T Technology (General) > T55.4 Industrial engineering.Management engineering. > T58.5 Information technology
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button):	Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User:	Prof. Dr Ahasanul Haque
Date Deposited:	19 Jan 2014 16:55
Last Modified:	19 Jan 2014 16:55
URI:	http://irep.iium.edu.my/id/eprint/34480

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