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Improving Teaching Efficiency: An Application of QFD and AHP

Anis, Azilah and Islam, Rafikul (2009) Improving Teaching Efficiency: An Application of QFD and AHP. In: 6th AGBA World Congress, 28-30 December, 2009, Sintok, Universiti Utara Malaysia. (Unpublished)

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Abstract

HSBL University College is one of the privately runned institutions of higher learning in Malaysia which offers, among others, various programs in Economics, Accounting and Business Administration. A recent survey conducted by the Faculty of Business (FB) of HSBL found that the students were not fully satisfied in the teaching and learning system of the college. The present work has been carried out to identify the FB students’ requirements to improve the efficacy of the teaching and learning system. Having identified the requirements, a number of lecturers were contacted to extract the design requirements that would address the students’ requirements. The novelty of the paper is that Quality Function Deployment and Analytic Hierarchy process – both have been applied to derive the priorities of the design requirements. The results obtained by the above two methods have shown close resemblance.

Item Type: Conference or Workshop Item (Full Paper)
Additional Information: 2887/27755
Uncontrolled Keywords: quality in higher education, ranking, quality function deployment, analytic hierarchy process
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes: Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Rafikul Islam
Date Deposited: 20 Dec 2012 17:41
Last Modified: 20 Dec 2012 17:41
URI: http://irep.iium.edu.my/id/eprint/27755

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