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Modified nominal group technique: what and how

Islam, Rafikul (2009) Modified nominal group technique: what and how. In: Multiple criteria decision making '08. The Karol Adamiecki University of Economics in Katowice, Katowice , pp. 125-138. ISBN 9788372464446

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Continuous improvement in quality of products/services, more often than not, requires implementation of new ideas in the systems. Consequently, generation of good ideas is regarded as a crucial task in quality management. This paper shows how a traditional brainstorming technique can be integrated with the analytic hierarchy process in generating and subsequently prioritizing a large number of ideas. The working of the integrated technique has been shown by means of two exercises: (1) Identifying important factors to improve quality in teaching, and (2) Identifying important factors to improve quality in academic institutions administration. The method can be applied in many similar situations.

Item Type: Book Chapter
Additional Information: 2887/27692
Uncontrolled Keywords: nominal group technique, analytic hierarchy process, quality in higher education, total quality management
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Rafikul Islam
Date Deposited: 28 Mar 2013 11:07
Last Modified: 28 Mar 2013 11:07
URI: http://irep.iium.edu.my/id/eprint/27692

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