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Service quality and influencing factor on consumer purchase intention of online ticketing: an empirical study in Iran

Nikhashemi, Seyed Rajab and Haque, A. K. M. Ahasanul and Yasmin, Farzana and Khatibi, Ali (2012) Service quality and influencing factor on consumer purchase intention of online ticketing: an empirical study in Iran. Business Management Dynamics, 1 (7). pp. 22-30. ISSN 2047-7031

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This study gives a report on e-service quality and consumer purchase intention towards online ticketing. In this research, the reasons why some people remain committed to the traditional method of purchasing materials while others have embraced the use of online channels were investigated. The outcome of this study is a comprehensively integrated framework that can be utilized by the policy makers and business enterprises to understand significant relationships among dimensions of e-service quality, perceive of usability, perceived risk and internet knowledge. Also, this research considered how price perception and online trust can be utilized in understanding the consumers’ purchase intention towards online ticketing. In addition, another factor which has made this study very sophisticated is the e-service quality aspect which has significant effect on consumer purchase intention behavior to have online purchase. However, further research is needed to examine these factors in Iran with additional samples before generalization can be made. Furthermore, it is also necessary to review consumer purchasing behavior in taking decision to use internet as means of purchasing online rather than the traditional way.

Item Type: Article (Journal)
Additional Information: 5056/26603
Uncontrolled Keywords: Service quality, online trust, price perception, perceived of usability, perceived of risk and internet knowledge
Subjects: H Social Sciences > HF Commerce > HF5001 Business. Business Administration
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Economics and Management Sciences > Department of Business Administration
Depositing User: Prof. Dr Ahasanul Haque
Date Deposited: 12 Nov 2012 08:10
Last Modified: 12 Nov 2012 08:10
URI: http://irep.iium.edu.my/id/eprint/26603

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