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Students' satisfactions towards library service quality at a local higher learning institution

Nouremon-Dai, Fatimah and Mohd Ali, Hairuddin (2011) Students' satisfactions towards library service quality at a local higher learning institution. In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 119-137. ISBN 9789674180126

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Abstract

A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further research was also suggested.

Item Type: Book Chapter
Additional Information: 6004/25602
Uncontrolled Keywords: students, satisfaction, service, quality, library
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Education
Depositing User: Professor Dr. Hairuddin bin Mohd Ali
Date Deposited: 28 Aug 2012 14:43
Last Modified: 28 Aug 2012 14:43
URI: http://irep.iium.edu.my/id/eprint/25602

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