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Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia

Raja Alias, Raja Noor Ashikin and Mohd Ali, Hairuddin (2011) Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia. In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 99-118. ISBN 9789674180126

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Abstract

A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.

Item Type: Book Chapter
Additional Information: 6004/25601
Uncontrolled Keywords: service, quality, customer, satisfaction
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Kulliyyahs/Centres/Divisions/Institutes (Can select more than one option. Press CONTROL button): Kulliyyah of Education
Depositing User: Professor Dr. Hairuddin bin Mohd Ali
Date Deposited: 28 Aug 2012 14:34
Last Modified: 28 Aug 2012 14:37
URI: http://irep.iium.edu.my/id/eprint/25601

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